Agenda
CX Emotion, 2-3 June 2020 in London, features a workshop day followed by a day of presentations and panels. Below is a preliminary agenda. Our call for speaking proposals closes 24 January, and we will post a complete agenda by late January.
Day 1 workshops (2 June) will cover:
-
- Foundations of Emotive CX
- Emotion CX in Practice
- Voice and Conversational Interfaces
- Social Emotion
Day 2 presentations and panels (3 June) will cover customer (CX), digital (DX), and user (UX) experience strategy and practice and sentiment, social, behavior, and emotion technologies. We will discuss applications to consumer and market insights, the customer journey, media, healthcare, and more with break-out session tracks focused on Practice and on Technology.
| 8:30am – 9:00am |
Registration & Coffee/Tea
|
|---|---|
| Morning Sessions | |
| 9:00am – 9:10am |
Conference Welcome
Seth Grimes, Alta Plana Corporation, conference chair
|
| 9:10am – 9:40am |
Keynote: From Customer Emotions to Actionable Insights
|
| 9:40am – 10:05am |
Presentation
|
| 10:05am – 10:30am |
Presentation
|
| 10:30am – 11:00am |
Break
|
| 11:00am – 11:40am |
Panel & Presentations: Social CX, Reviews, and Reputation
|
| 11:40am – 12:05pm |
Presentation
|
| 12:05pm – 12:30pm |
Presentation
|
| 12:30pm – 1:30pm | Lunch & Networking |
| Afternoon Sessions | |
| 1:30pm – 2:00pm |
Keynote: The Emotion AI Landscape
|
| 2:00pm – 2:20pm |
Presentation
|
| 2:20pm – 2:40pm |
Presentation
|
| 2:40pm – 3:00pm |
Presentation
|
| 3:00pm – 3:30pm |
Break & refreshments
|
| 3:30pm – 4:00pm |
Panel: Data, Bias, Privacy, and Ethics
|
| 4:00pm – 4:20pm |
Presentation
|
| 4:20pm – 4:40pm |
Presentation
|
| 4:40pm – 5:00pm |
Presentation
|
| Networking Reception | |
| 5:00pm – 6:30pm |
Networking Reception – Stay for drinks and hors d’oeuvres
|