Agenda

CX Emotion, 2-3 June 2020 in London, features a workshop day followed by a day of presentations and panels. Below is a preliminary agenda. Our call for speaking proposals closes 24 January, and we will post a complete agenda by late January.

Day 1 workshops (2 June) will cover:

    • Foundations of Emotive CX
    • Emotion CX in Practice
    • Voice and Conversational Interfaces
    • Social Emotion

Day 2 presentations and panels (3 June) will cover customer (CX), digital (DX), and user (UX) experience strategy and practice and sentiment, social, behavior, and emotion technologies. We will discuss applications to consumer and market insights, the customer journey, media, healthcare, and more with break-out session tracks focused on Practice and on Technology.

 

8:30am – 9:00am
Registration & Coffee/Tea
Morning Sessions
9:00am – 9:10am
Conference Welcome
Seth Grimes, Alta Plana Corporation, conference chair
9:10am – 9:40am
Keynote: From Customer Emotions to Actionable Insights
9:40am – 10:05am
Presentation
10:05am – 10:30am
Presentation
10:30am – 11:00am
Break
11:00am – 11:40am
Panel & Presentations: Social CX, Reviews, and Reputation
11:40am – 12:05pm
Presentation
12:05pm – 12:30pm
Presentation
 
12:30pm – 1:30pm Lunch & Networking
Afternoon Sessions
1:30pm – 2:00pm
Keynote: The Emotion AI Landscape
2:00pm – 2:20pm
Presentation
2:20pm – 2:40pm
Presentation
2:40pm – 3:00pm
Presentation
3:00pm – 3:30pm
Break & refreshments
3:30pm – 4:00pm
Panel: Data, Bias, Privacy, and Ethics
4:00pm – 4:20pm
Presentation
4:20pm – 4:40pm
Presentation
4:40pm – 5:00pm
Presentation
Networking Reception
5:00pm – 6:30pm
Networking Reception – Stay for drinks and hors d’oeuvres

 

 

 

 

 

 

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