CX Emotion, 20 June 2019 in London, features conference presentations and panels on customer, digital, and user experience — CX / DX / UX — and on sentiment, social, behavior, and emotion technologies, with application coverage in consumer and market insights, media, healthcare, social data science, and more.


8:30am – 9:00am
Registration & Coffee/Tea
Morning Sessions
9:00am – 9:10am
Conference Welcome
Seth Grimes, Alta Plana Corporation, conference chair
9:10am – 9:40am
Peter Dorrington, TTEC
9:40am – 10:05am
Rachel Lawes, Lawes Consulting
10:05am – 10:30am
Catherine Havasi, Agorai
10:30am – 10:50am
Break: coffee, tea, and conversation
10:50am – 11:15am
Edward Bass, EntSight
11:15am – 12:00 noon
Panel: Research Insights
Amanda Forshew, Customer Alignment, presenter and moderator
Jeremy Hollow, Listen + Learn Research
12:00 noon – 12:20pm

Preriit Souda, PSA Consultants Ltd
12:20pm – 1:20pm Lunch & Networking
Afternoon Sessions
1:20pm – 2:00pm
Panel: Social Intelligence, Social Emotion
Dr. Jillian Ney, presenter and moderator
Haim Vaturi, Twitter
2:00pm – 2:20pm
Jackie Cuyvers, Convosphere
2:20pm – 2:40pm
Duncan Thomas, Pomegranate
2:40pm – 3:00pm
Karen Williams, Tribe Communications
3:00pm – 3:20pm
Break & refreshments
3:20pm – 3:35pm
Lightning Talks: 5-minute tech & solution presentations
3:35pm – 4:00pm
Solution spotlights
4:00pm – 4:20pm
Rafal Ohme, Digital Emotions
4:20pm – 4:40pm
Charles Nduka, Emteq Ltd
4:40pm – 5:00pm
Janna Lipenkova, Anacode
Post Conference
5:00pm – 6:30pm
Networking Reception – Join us for drinks and hors d’oeuvres














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