What Are Your Customers Feeling?

Emotion is the key to great customer experience. Learn why and how from experts — from researchers, analysts, brand leaders, and data scientists — at the two-day CX Emotion conference, 2-3 June 2020 in London.

Why attend? Because emotion drives brand choices, buying decisions, and customer loyalty. Understand emotion and you understand consumer behaviours. Apply emotional intelligence to boost satisfaction, unlock motivation, create advocates, and ensure profitability. CX Emotion speakers — and your fellow attendees — will teach you how you can create leading-edge empathic customer experience.

CX Emotion 2020 is a two-day experience. Day 1 features workshops: longer-form sessions covering Foundations of Emotive CX and Social Listening, Analysis, and Emotion. Day 2 features keynotes, presentations, and panels on these topics and more. There’ll be plentiful networking opportunities including a post-conference drinks and canapes reception for all attendees. Attend either day or both.

You will learn how to detect, measure, and quantify emotion at scale, and you’ll have an opportunity to share your own experiences and challenges. CX emotion will cover both CX emotion fundamentals — best practices, benefits, and the business case — and sentiment analysis, emotion AI, and behavioural analysis technologies and applications. If you rely on human-data insights, the CX Emotion is for you!

Please join us 2-3 June 2020 in London.


CX Emotion is organized and produced by Alta Plana Corporation and chaired by Alta Plana principal consultant Seth Grimes. Our first edition took place on 20 June 2019 at St Martin-in-the-Fields, Trafalgar Square, London. CX Emotion is a follow on to the Sentiment Analysis Symposium, a series of nine New York and two San Francisco conferences that Seth ran between 2010 and 2018.

Seth founded Alta Plana in 1997 to deliver business analytics strategy consulting services with a focus on advanced analytics (text and sentiment analysis, BI, and data visualization) and product and market positioning to solution providers and user organizations. Contact Seth at +1 301-873-8225 or via e-mail at grimes@altaplana.com, and visit him on Twitter at @SethGrimes.

Alta Plana Corporation’s UK VAT Registration Number is 324 3070 41.

Please consult our Data Use Policy. Code of Conduct: The CX Emotion conference seeks to provide a respectful, friendly, professional experience for everyone regardless of gender, sexual orientation, physical appearance, disability, age, race, and religion. We do not tolerate behavior that is harassing or degrading to any individual, in any form. Participants are responsible for knowing and abiding by these standards. We encourage all attendees to assist in creating a welcoming, safe, and respectful experience.

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